Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return or for any inquiries, please contact us at customer.care@jimmylion.com.
Please note that returns must be sent to the following address:
Almacén Jimmy Lion
Avda. Sistema Solar 19, Nave 8
Parque Tecnológico de San Fernando de Henares
28830 Madrid
Spain
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and resolve it.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at customer.care@jimmylion.com.
What is your return policy?
We're sorry to hear that your Jimmy Lion purchase didn't work out this time, but no problem! You have 30 business days from the receipt of your order to manage a return.
How can I process a return?
T-SHIRTS & SOCKS
Before getting the process started, make sure that all items are in the same condition as when you received them (unworn and with all the original tags and packaging). Also make sure that the return package is adequately protected for shipping.
IMPORTANT: We recommend you request tracking from the transport provider you use to return the products as we are not responsible for the loss or any other incident during the return process. With tracking, you can follow your shipment.
SWIMWEAR
Please keep hygiene in mind by trying the swimsuit on over your own underwear.
In order to be accepted for a return, your swimwear must be new, unworn, and with the original tags and hygiene strip in place. It is imperative that the hygiene sticker is not removed, otherwise the article cannot be returned. We will not, under any circumstances, be able to accept the return of an item that shows signs of being worn or washed, has make-up or deodorant stains, or shows residue from other products or perfumes.
How long does it take to process a return?
We try to process returns as quickly as possible, but please keep in mind that it can take anywhere between 10 and 15 working days, after we receive the package.
When will I be refunded the amount of my return?
Once we have processed the return and verify that everything is in order, you will receive a refund for the total amount of the returned items, excluding the original shipping costs of your initial order.
How can I modify or change my order?
It is not currently possible to modify the size, model or color of products in your order. In order to change your order, you must follow the normal return process. Once we receive the products in our warehouse, we will proceed to refund the amount of the returned item or items.
We do not admit changes for a simple reason and that is that we cannot guarantee the stock of your newly selected products by the time we receive your return in the warehouse.
If you know exactly which new items you want, we recommend placing a new order parallel to your return, thus ensuring your desired product(s)' availability.
Do you offer free shipping on returns?
At this time we are unable to offer free shipping on returns or provide shipping labels.